FAQ
Do I have to put in instructions? Why can’t I just say, “Do your best.”?
We serve a diverse range of professionals, each with unique preferences. What one client considers excellent editing; another might find unsatisfactory. For instance, one might expect a call-to-action page at the end, while another could be frustrated that we added something they didn’t request.
Because of these differing expectations, we can’t rely on our editors to make assumptions about what’s “obvious.” We require our clients to specify their needs. This approach ensures we can effectively cater to a broad spectrum of tastes, styles, editing preferences, and target audiences.
What is your turnaround policy?
Our average turnaround time varies throughout the year, but our goal is to complete orders within a maximum of 7 business days. However, we cannot guarantee this timeframe due to several factors, including the need for revisions, order size, complexity, file issues, additional information requests, price changes, or editor availability.
If you have a tight deadline, please reach out to us at support@editsmart.com or call us at 888-700-3686, and we will do our best to expedite your order.
Do I need to be a Professional Photographer or Videographer?
Yes, EditSmart is a business-to-business video editing service that offers wholesale accounts exclusively to Professional Photographers and Videographers, as well as select professionals in the design and marketing industries.
We prioritize working with professionals for several reasons: their understanding of what is possible in Premiere Pro and other editing software, the high volume and quality of videos they provide, and the valuable professional partnership we can build with qualified individuals like you.
How many images and video clips should I include for a balanced hybrid show?
While there’s no magic number, a helpful guideline is to use approximately 13-15 still images for each minute of video. For example, in a 4-minute video, you might include one full minute of video along with around 40 still photographs for a well-balanced ratio.
This is just a suggestion, and you can adjust the numbers to suit your specific style and preferences.
Is the project file included?
Yes, we will return the project file along with the .mp4! This allows you to make any tweaks yourself and provides a convenient way to implement quick corrections for your client in case they request changes months down the line, especially if we no longer have access to your original files.
We primarily edit using Premiere Pro, but we can accommodate requests for editing in Final Cut Pro X. If you would like us to edit your project in FCPX, please include that request in your instructions, and we will assign your order to a qualified FCPX editor.
Will you select the best photos and videos if I send everything to you?
Yes, we can review your files and determine which ones to use based on your example links and instructions. While it will save us time if we only receive the specific video files needed for the project, it is not a requirement.