FAQ

Do I have to put in instructions? Why can’t I just say, “Do your best.”?

We serve professionals from every end of the spectrum. What one professional would find to be fantastic editing, another would be irate over. One professional might assume it would be obvious to add a call to action page at the end while the other would be upset that we had done something we weren’t asked to do. Because of this, we can’t let our editors do what they feel is obvious. We require our clients to tell us what they want done. It’s the only way to serve such a wide spectrum of clients with different tastes/styles, editing preferences, and clientele.

What is the turnaround policy?

Average turnaround time fluctuates throughout the year. Our goal is to have a 5-business day maximum turnaround time. We do not guarantee 5 business day turnaround time at any time due to many factors which may include reworks/revisions, order size, level of difficulty, corrupt file(s), additional information needed, price change request, or editor availability. If you are under a tight deadline please email us at support@editsmart.com or give us a call at 888-700-3686 and we’ll attempt to expedite your order.

I must be a Professional Photographer/Videographer?

Yes. EditSmart is a business-to-business video editing service, offering wholesale accounts to Professional Photographers/Videographers, as well as a select few in the design and marketing industries. We choose only to work with Professional Photographers/Videographers for many reasons – the knowledge of what is and what isn’t possible in Premier Pro and other video editing software, the quantity and quality of videos sent to us, and the professional partnership that we can share with qualified individuals such as yourself!

How many images and video clips should I include for a balanced Hybrid show?

There is no magic number but a good starting guide would be as follows. For each minute of video 13-15 still images seem to be a comfortable pace. For a 4-minute video, one full minute of video and about 40 still photographs will make a good ratio. This is merely a suggestion and it may be adjusted to suit your specific taste.

Is the project file included?

Yes, we will send back the project file along with the .mp4! We hope this will make things easier for you in case you would like to make any tweaks yourself. This also enables you to provide quick corrections for your client in case they ask for changes months down the road and we no longer have your files.

We primarily edit using Premiere Pro, but can occasionally accept requests to edit using Final Cut Pro X. If you need us to edit your project in FCPX, please contact our customer service – email support@editsmart.com – with your request and we will do our best to accommodate you. 

Will you determine which photos and videos are best to use if I send everything to you?

Yes, we can cull through your files and determine which files to use. Our decisions are made based on your example links and instructions. It will our course save us time if we only have the video files from which to make the video, but it is not required.